GDPR (General Data Protection Regulation) Privacy Notice

This is The Tranquility Zone’s GDPR privacy notice. 

We are located at 2 William Lamond Crescent, Monifieth, Dundee, DD5 4LZ and you can contact us at jenny@tranquilityzone.co.uk or on 07854408179. 

 

This privacy notice explains how we use any personal information we collect you and why we collect it.

What information we collect you:

We require your contact details – your name, address, phone number and email address.  We also require information your age and medical history for a treatment to go ahead.  If you do not allow this information to be taken and stored then your treatment will not be able to be undertaken.  We will also keep a note of treatment received and relevant notes of treatment on each visit.

How we will use this information about you

We need all the details above to ensure that:

  • you receive safe, individual and tailored treatments that are most beneficial for you.
  • we can contact you regarding appointments. 
  • we can inform you of new treatments, offers, etc. (you must give us permission to do this and can unsubscribe at any time).

How long information will be stored for:


For insurance purposes, we will store your information for 7 years after the date of your treatment.

Sharing your information:


We will not share your information with anyone outside of The Tranquility Zone without your written and signed permission.

Accessing your information:


The GDPR provides the following rights for individuals:

  • The right to be informed (how your information will be held and used)
  • The right of access (to see therapist’s records of your personal information so you know what is held you and you can verify it)
  • The right to rectification (to tell your therapist if information is incorrect or incomplete)
  • The right to erasure (request the therapist to delete information, although this would be subject to 7 year rule mentioned above)
  • The right to restrict processing (request limits on how the therapist uses your information)
  • The right to object (able to tell therapist you don’t want them to use certain parts of the information or only to use it for certain purposes)
  • Rights in relation to automated decision making and profiling.

 

Complaints procedure:

If you are unhappy with any information stored, please contact us.

If you are unhappy with our response then you have the right to lodge a complaint to the ICO (Information Commissioner’s Office) at www.ico.org.uk if you feel information is not being used in a way you have given permission for or if it is not required to be stored.

 

You can download a copy of this GDPR policy document here.

 

 

SOME OF OUR HOLISTIC TREATMENTS