GDPR (General Data Protection Regulation) Privacy Notice

This is The Tranquility Zone’s GDPR privacy notice. 

We are located at 2 William Lamond Crescent, Monifieth, Dundee, DD5 4LZ and you can contact us at or on 07854408179. 


This privacy notice explains how we use any personal information we collect you and why we collect it.

What information we collect you:

We require your contact details – your name, address, phone number and email address.  We also require information your age and medical history for a treatment to go ahead.  If you do not allow this information to be taken and stored then your treatment will not be able to be undertaken.  We will also keep a note of treatment received and relevant notes of treatment on each visit.

How we will use this information about you

We need all the details above to ensure that:

  • you receive safe, individual and tailored treatments that are most beneficial for you.
  • we can contact you regarding appointments. 
  • we can inform you of new treatments, offers, etc. (you must give us permission to do this and can unsubscribe at any time).

How long information will be stored for:

For insurance purposes, we will store your information for 7 years after the date of your treatment.

Sharing your information:

We will not share your information with anyone outside of The Tranquility Zone without your written and signed permission.

Accessing your information:

The GDPR provides the following rights for individuals:

  • The right to be informed (how your information will be held and used)
  • The right of access (to see therapist’s records of your personal information so you know what is held you and you can verify it)
  • The right to rectification (to tell your therapist if information is incorrect or incomplete)
  • The right to erasure (request the therapist to delete information, although this would be subject to 7 year rule mentioned above)
  • The right to restrict processing (request limits on how the therapist uses your information)
  • The right to object (able to tell therapist you don’t want them to use certain parts of the information or only to use it for certain purposes)
  • Rights in relation to automated decision making and profiling.


Complaints procedure:

If you are unhappy with any information stored, please contact us.

If you are unhappy with our response then you have the right to lodge a complaint to the ICO (Information Commissioner’s Office) at if you feel information is not being used in a way you have given permission for or if it is not required to be stored.


You can download a copy of this GDPR policy document here.